Pet Portrait Mug

You will receive a digital proof within 48 hours. From the time you approve the proof it will take 24-48 hours to print, package and ship. There are various standard shipping options at checkout including expedited shipping.

Not exactly! A snapshot from your phone is all that is really needed. It helps to have a clear photo of your pet facing forward, as close to a portrait as possible, but we understand this isn't always practical. If this is a gift or the pet is no longer with us, we have to work with what you've got! Just send in the best photo you have and you will be able to see the proof before it is printed. We have seen great results from old faded photos!

This really comes down to the photo that you choose. For example, dogs with their mouths slightly open look happier and the final product is a little lighter and can be quirkier depending on the breed. Dogs with their mouths closed look more stoic and the portrait can end up looking more dramatic and serious. We will generally keep those choices in the final product!

No offense taken! We always send you a proof of the rendering before printing and you can either approve it or request changes. If you decide that the portrait isn't working for you or we don't think we can accommodate your requests, we can issue a full refund, but this rarely happens!